Help Center

Support for Customers, Clients, Sellers & Developers

Last Updated: January 30, 2026

The Evanto Help Center is designed to assist all users of our digital marketplace, including customers, clients, sellers, mediators, and developers, with questions related to products, specifications, features, accounts, and technical issues.

Evanto, operating at evanto.banglarkatha.in, is an autonomously created and independently operated brand, fully owned by Banglar Katha (banglarkatha.in). Our platform is built to function lawfully and ethically, without any intention to harm or interfere with any other platform or business in the same field.

About Evanto & Support Identity

Brand Name: Evanto

Owner: Banglar Katha (banglarkatha.in)

Platform Type: Digital product marketplace and related online services.

All help and support provided through this Help Center are directly related to the Evanto platform and its associated services. Our assistance is focused on ensuring a smooth experience for all users of our brand and does not extend to controlling or influencing how other platforms conduct their own business.

1. Help Categories We Cover

The Help Center supports a wide range of topics. Common areas include:

Customer Help

For buyers and end‑users of products on Evanto, including:

  • Account access and login issues.
  • Finding and understanding product listings.
  • Order status, downloads, and access problems.
  • Payment confirmation and billing questions.
  • Refunds, disputes, or issue reporting.

Client & Business Help

For business clients using Evanto for bulk purchases or special requirements:

  • Custom requirements or specifications clarification.
  • Bulk or institutional purchases (where available).
  • Invoice or documentation support.
  • Questions about business usage rights or licenses.

Seller & Vendor Help

For creators, vendors, and sellers listing products on Evanto:

  • Onboarding and account activation.
  • Listing products, descriptions, and categories.
  • Pricing, discounts, and promotional options.
  • Payouts, earnings, and transaction history.
  • Policy compliance and quality standards.

Developer Help

For developers building products or integrations for Evanto:

  • Technical requirements and compatibility guidelines.
  • API or integration‑related questions (if/when provided).
  • Bug reporting and issue reproduction details.
  • Theme, plugin, or script submission guidelines.

Product & Specification Help

Support related to product details, including:

  • Clarifying product features and technical specifications.
  • Checking compatibility with hosting or tech stack.
  • Understanding included files, documentation, and licenses.
  • Pre‑purchase questions about functionality and usage.

Account, Security & Privacy Help

Assistance regarding:

  • Updating account information and passwords.
  • Suspicious account activity or security concerns.
  • Basic privacy and data handling queries (detailed privacy remains in the Privacy Policy).

2. How to Contact the Help Center

Currently, all categories of help and support for Evanto are centralized through a single official email address. This ensures that requests are tracked, organized, and routed internally to the appropriate team (support, technical, vendor, or administrative) associated with Evanto.

Official Help Center Email (All Queries):

info.banglarkatha@gmail.com

Use this email for all types of support requests, including customer, client, seller, and developer questions.

When writing to this email, include as much relevant detail as possible (such as order ID, product name, account email, screenshots, or error messages) so that the team can assist you efficiently.

3. Scope & Limits of Our Help

3.1 Help Focused on Evanto

All assistance provided through this Help Center is specifically related to:

  • The Evanto platform and its features.
  • Products and services listed or delivered through Evanto.
  • Accounts (customer, client, seller, or developer) registered on Evanto.
  • Technical and operational issues related to Evanto’s ecosystem.

3.2 No Control Over Other Platforms

The Help Center cannot modify, manage, or intervene in how any other third‑party platform runs its business. Support is limited to Evanto and services directly connected with our brand. This ensures that our operations remain focused, lawful, and respectful of other platforms’ independence.

3.3 Fair & Respectful Support

Support requests should be made in a respectful and constructive manner. Abusive, threatening, or unlawful communications may result in limited or suspended support and, if necessary, appropriate action to protect our team and platform.

4. Autonomous Brand & Help Commitments

Evanto is an autonomously created brand under Banglar Katha, operating as an independent digital marketplace. The Help Center is an extension of this brand and exists solely to support interactions, transactions, and activities related to Evanto.

All help, guidance, and clarifications provided are:

  • Intended to assist users in using Evanto effectively.
  • Not intended to interfere with or negatively affect other platforms.
  • Offered in good faith, based on the information provided by the user.