Return & Refund Policy

1. General Principles for Digital Products

Most products and services offered through Evanto are digital in nature (such as scripts, themes, templates, web applications, or website development services). Once delivered, downloaded, accessed, or customized, digital items cannot be “returned” in the same way as physical products.

By purchasing and accessing digital products through Evanto, buyers acknowledge that:

• They understand the nature of digital products.
• They may not be able to return or “undo” access to such products once delivered.
• Refunds are restricted and evaluated under specific conditions described below.

2. Buyer Knowledge & Responsibility

2.1 Required Pre-Knowledge

Before purchasing any digital product or service from Evanto, buyers are expected to:

• Read the product description, features, and specifications carefully.
• Review any available documentation, screenshots, or demos.
• Ensure that the product matches their technical environment (e.g., hosting, PHP version, CMS, etc.).
• Understand basic usage of the type of product being purchased (e.g., themes, plugins, custom scripts).

2.2 Anonymous or Minimal-Information Purchases

If a user buys a paid product anonymously or with minimal information, it is assumed that the buyer:

• Has sufficient knowledge and understanding of the product type.
• Has verified compatibility with their own systems.
• Is purchasing intentionally and responsibly.

In such cases, lack of experience or misunderstanding of the product’s purpose is not typically considered a valid reason for a full refund.

3. Non-Refundable Situations

In the following cases, refunds are generally not provided:

• The product has been downloaded, accessed, installed, or used after purchase.
• The buyer has customized or modified the product files or code.
• The product has been integrated into a live website, project, or client work.
• The buyer claims they “no longer need” the product or purchased it by mistake after download.
• The buyer’s system or hosting environment does not meet the technical requirements (if clearly mentioned).
• Issues arise due to third-party conflicts (e.g., other plugins, themes, server restrictions) beyond our reasonable control.
• The product has been “digitally abused,” including unauthorized sharing, redistribution, or reverse engineering.

4. Partial Refunds & Deductions

In limited and exceptional situations, Evanto may consider partial refunds. Such decisions are made on a case-by-case basis and are not guaranteed. Examples may include:

• Verified and reproducible critical defects that cannot be resolved within a reasonable time.
• Duplicate purchases of the exact same product under the same account.
• Billing errors or technical issues clearly attributable to our systems.

4.1 GST & Payment Gateway Charges

Where a partial refund is approved:

• GST (Goods and Services Tax) paid is non-refundable, as it is remitted to the government according to applicable law.
• Payment Gateway Charges are non-refundable, as these fees are charged by third-party payment processors and are not returned to us.
• The refundable amount will exclude such non-refundable components and may also reflect deductions for services already rendered (e.g., support time, customization time).

All final decisions on partial refunds rest with Evanto/Banglar Katha after evaluating the facts of each case.

5. Website Building & Development Services

Evanto also offers website building and development services at affordable and reasoning-based prices. These services are typically delivered as:

• Custom website design and development projects.
• Customized deployment of themes, scripts, or web applications.
• Ongoing maintenance, support, and optimization.

5.1 Service Milestones & Non-Refundability

For service-based projects:

• Initial consultation and planning fees may be non-refundable once work has commenced.
• Stage-wise payments (milestones) correspond to completed phases of work.
• Once a phase is delivered (designs shared, code delivered, site deployed), that phase payment is considered earned and is not refundable.

5.2 Change Requests & Scope Adjustments

Change requests beyond the agreed scope may require additional charges and do not qualify as reasons for refunds on completed work.

6. How to Request a Refund (If You Believe It’s Justified)

If you believe you have a valid reason for a refund under this policy, you must contact us with:

• Your full name and registered email address.
• Order ID and product/service name.
• Clear explanation of the issue, including screenshots or error messages where applicable.
• Details of steps already taken to resolve the issue.

We will review your request in good faith and respond within a reasonable time frame. Approval or rejection of refunds is at our sole discretion, guided by this policy and applicable law.

7. Abuse Prevention & Fair Use

This Return & Refund Policy is designed to protect both buyers and our platform from misuse. Evanto does not support:

• Purchasing products, using or copying them, and then requesting refunds without legitimate grounds.
• Repeated refund requests that appear fraudulent or abusive.
• Threats, harassment, or bad-faith attempts to force refunds outside this policy.

We reserve the right to limit or refuse service, including refusal of refunds, to users who repeatedly abuse our systems or act in bad faith.

8. Independent Operations & Non-Interference

Evanto is an autonomously created brand under Banglar Katha. This Return & Refund Policy applies exclusively to purchases made on our platform and is not intended to compare with, criticize, or interfere with any other platform’s policies or business operations.

Our goal is to ensure clarity, fairness, and smooth operation of our own services, while co-existing respectfully with other platforms in the same or related fields.

9. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our services, legal requirements, or business needs. Updated versions will be posted on this page with an updated “Last Updated” date.