Shipping & Delivery Policy

1. Nature of Shipping & Delivery

Evanto primarily deals in digital products and online services. Therefore, “shipping” generally refers to:

• Providing download access to ready-made digital products.
• Granting access to source code, files, or licenses through secure links or dashboards.
• Deploying customized websites or web applications to client servers or hosting environments.
• Delivering technical work products (e.g., modules, integrations) via digital channels (email, repository, file transfer, etc.).

2. Ready-Made Products (Instant or Immediate Delivery)

For ready-made or pre-built digital products (such as scripts, templates, plugins, themes, or packaged tools):

• After successful payment confirmation, download links or access credentials are generally made available immediately or within a short automated processing time.
• Access is typically provided through the user account dashboard and/or via email notification.
• No physical shipping is involved; all deliveries are digital.

3. Customized Web Apps & Development Contracts

For customized website or web application development, integration, or other technical services, shipping/delivery is handled differently than ready-made products.

3.1 Agreement & Assignment

Once a development contract or customization agreement is confirmed (via written communication, proposal acceptance, or order confirmation):

• The project is assigned immediately to our internal development workflow.
• Basic timelines, milestones, and deliverables are agreed with the client.
• A primary point of contact (POC) may be designated for coordination.

3.2 Delivery Time for Custom Work

Delivery times for customized products and services vary based on the scope and level of customization, and may depend on:

• Complexity of required features and integrations.
• Number of pages, modules, or user roles.
• Design customization depth (UI/UX, branding, etc.).
• Client feedback cycles, revision requests, and content readiness.
• Third-party dependencies (APIs, gateways, external services).

Approximate delivery estimates are usually communicated at the time of agreement and may be updated if scope changes or unforeseen technical challenges occur. [web:39]

4. Delivery Stages for Custom Projects

Custom projects are typically delivered in stages, for example:

• Stage 1 – Planning & Design: Basic wireframes, layouts, and UI concepts shared digitally.
• Stage 2 – Development: Core functionality implemented in a staging or development environment.
• Stage 3 – Testing & Review: Client reviews staging site, reports issues, and requests refinements.
• Stage 4 – Final Deployment: Project deployed to client’s live server or hosting environment.
• Stage 5 – Handover & Documentation: Delivery of credentials (where applicable), documentation, and basic training.

Each stage may be considered a partial “delivery,” and shipping is deemed complete when the final code, site, or application is deployed or made fully accessible to the client.

5. Communication & Status Updates

To ensure transparency in shipping and delivery for customized services:

• Progress updates may be shared periodically via email or agreed channels.
• Milestones and expected dates are communicated in advance where possible.
• Any unavoidable delays (e.g., waiting for client content, third-party approvals, or technical blockers) are communicated as early as possible.

6. Client Responsibilities Affecting Delivery Time

Certain aspects of shipping/delivery timelines depend on client-side actions, including:

• Providing accurate and complete requirements at the start.
• Supplying necessary content (text, images, logos, documents) on time.
• Timely feedback and approvals during design and testing stages.
• Providing access to hosting, domain, or server environments when needed.

Delays in these areas may extend delivery timelines without constituting a fault or breach by Evanto.

7. Delivery Confirmation

A digital product or service is considered “shipped” or “delivered” when:

• Download links or access details have been provided to the registered email or user dashboard.
• For custom projects, the agreed deliverables have been deployed to the live/staging environment and access has been confirmed by the client.
• Final files/code have been transmitted via agreed channels (e.g., repository, FTP, file share) and acknowledged.

Clients are encouraged to test and verify access promptly after delivery to flag any issues early.

8. No Physical Shipping

Evanto does not ship physical goods (hardware, printed materials, or physical media) as part of its standard services. All deliveries are digital unless explicitly mentioned in a specific contract or special arrangement.

9. Relationship with Return & Refund Policy

This Shipping & Delivery Policy should be read together with our Return & Refund Policy and Terms of Service. Once a digital product has been delivered or custom work has been deployed according to this policy, any refund eligibility is governed by the Return & Refund Policy.

10. Independent & Ethical Operations

Evanto is an autonomously created brand under Banglar Katha. This Shipping & Delivery Policy applies solely to our own products, services, and contracts, and does not make any statement about how other platforms or providers manage their shipping or delivery processes.

Our goal is to ensure clear, fair, and efficient digital delivery while co-existing respectfully with other businesses in the same or related fields.

11. Contact for Shipping & Delivery Questions

If you have any questions, concerns, or clarifications related to shipping, delivery timelines, or project deployment, please contact us:

Please include your name, order ID or project reference, and a brief description of your query so we can assist you effectively.